Exchanges

CTS offers the following futures exchanges for the T4 Desktop, T4 WebTrader and T4 Mobile platforms.

Exchange Support

CME GLOBEX

For GLOBEX Technical and Product Support, click here.

Exchanges on GLOBEX include:
CME Group - A CME/Chicago Board of Trade Company
Kansas City Board of Trade (KCBT)
Minneapolis Grain Exchange (MGEX)
New York Commodities Exchange (COMEX)
New York Mercantile Exchange (NYMEX)

Phone: +1 800 438 8616
GCC Phone Menu
Email: gcc@cmegroup.com

Order Management Tools:

Firmsoft: FirmSoft is a browser-based order management tool that provides real-time visibility into working and filled orders, across multiple firm IDs, in the CME Globex® order management database. FirmSoft provides important alternative access to working and filled orders during system failures.

Telestat: TeleSTAT is an automated system that enables individual traders to cancel and status CME Globex orders over the phone. After entering a unique ID and PIN, users quickly navigate through the menu prompts to expedite their requests.

Firmsoft and Telestat Information
Subscribe to Alerts and Communications
Various CME Forms

LME

LME
LME Select Helpdesk
Phone:+44 (0)20 7488 2500
Email:lmehelpdesk@lme.com

ICE

For ICE Technical and Product Support, click here.

The ICE Platform Includes:
ICE Futures Canada (formerly WCE)
ICE Futures Europe
ICE Futures US (formerly NYBOT)

Phone: (770) 738 2101
Phone: +44 (0)20 7488 5100
Email: icehelpdesk@theice.com

Market Status

EUREX

Eurex

Phone: +49-69-2 11-1 12 10
Email: eurextrading@eurexchange.com

NYSE Euronext

NYSE Euronext

France: +33 1 8514 8585
The Netherlands +31 20 721 9585
UK: +44 20 7660 8585
Belgium: +32 2 620 0585
Portugal: +351 2 1060 8585
Email: EMSDerivatives@euronext.com
Market Status

NYSE Liffe U.S.

NYSE Liffe Market Control Helpdesk
Phone: (770) 738 2101
Phone: +44 (0)20 7488 5100
Email: icehelpdesk@theice.com
Market Status

Internet Performance

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If you would like to start trading live, please contact a clearing firm that offers the CTS platform. Click the link below to find a list of licensed customer firms and their contact information.

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